How ClearGuide works
Getting help with a tech problem doesn't have to be confusing. Here's exactly what happens when you reach out to us.
Tell us what's going on
Use the form to describe your tech problem in your own words. No technical terms needed. Just tell us what you're seeing, what you tried, and what you need help with.
You can describe it however makes sense to you. Something like 'my computer is really slow and keeps showing me a scary pop-up' is exactly the kind of information we need.
We match you with the right expert
We review your request and match you with a vetted tech support provider who has experience with your specific type of problem.
Every provider in our network has been reviewed and verified. We look at their background, their communication style, and the types of problems they specialize in, so the match is a good one.
Get help on your terms
Your matched expert will reach out to schedule a time that works for you. They'll walk you through the solution step by step, at your pace.
You stay in control. If you want them to explain each step slowly, they will. If you have follow-up questions, ask them. This is your problem and your time.
One thing worth knowing
ClearGuide does not provide tech support directly. We are a referral and matching service. Our job is to connect you with someone qualified, not to fix your problem ourselves.
This matters because it means you're always working with a real, accountable professional, not an anonymous service desk.
Common questions
- Does ClearGuide provide tech support directly?
- No. ClearGuide is a matching service. We connect you with vetted, independent tech support professionals. Think of us as a trusted referral, not the support team itself.
- How much does it cost?
- Submitting a request through ClearGuide is free. Pricing for actual support services is set by the individual provider and discussed directly with you before any work begins.
- What if I'm not happy with the match?
- Let us know. We'll work to find a better fit. Your satisfaction with the referral process matters to us.
- How quickly will someone reach out?
- Most requests are reviewed within one business day. If your situation is urgent, mention it in the problem description and we'll do our best to prioritize it.
- Do I need to know a lot about technology to use this?
- Not at all. That's the whole point. Describe the problem however you'd describe it to a friend. We'll take it from there.
Ready to get started?
It takes just a few minutes to describe your problem. We'll take it from there.
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